BENTONVILLE, AR – Prosper exhibitor Walmart became the latest (and largest) juggernaut to partner with OpenAI in a move that will allow customers to shop Walmart through ChatGPT using Instant Checkout.
“For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses,” says Doug McMillon, president and CEO, Walmart Inc. “That is about to change. There is a native AI experience coming that is multi-media, personalized, and contextual. We are running toward that more enjoyable and convenient future with Sparky and through partnerships including this important step with OpenAI.”
Walmart contends that the move will shift AI from reactive to proactive as it “learns, plans and predicts, helping customers anticipate their needs before they do.”
“We’re excited to partner with Walmart to make everyday purchases a little simpler,” said Sam Altman, cofounder and CEO of OpenAI. “Walmart and Sam’s Club leverage AI across every part of the business. It’s not just about moving fast; it’s about moving smarter and with purpose. From enhancing the product catalog to reducing fashion production timelines by up to 18 weeks, to ensuring a more seamless shopping journey and cutting customer care resolution times by up to 40%. The company is applying AI so every shopping experience is more convenient and more rewarding.”
The Walmart press release concludes: “Walmart also is empowering its associates with AI tools and training, including promoting AI literacy across its workforce as one of the first partners to embrace OpenAI Certifications and rolling out ChatGPT Enterprise to teams across the company…The future of retail isn’t about replacing human connection with machines, it’s about using AI to remove friction and make everyday moments easier, smarter and more delightful.”
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